Caritas Schweiz
Adligenswilerstrasse 15
6002 Luzern
Workplace
Caritas Schweiz
CH-6002 Luzern
Switzerland
Doing the right thing. We are active in Switzerland and 20 countries on four continents. Join us with a commitment to help us bring about a more caring society, as
Teamleader ICT Helpdesk & Support (80-100 %)
As a dynamically growing non-profit organization with a global presence, we are dedicated to transforming and future-proofing our global helpdesk and support services, ensuring seamless and efficient assistance for our users across Switzerland and worldwide. 
We are looking for a dedicated and experienced Teamleader ICT Helpdesk & Support (m/f/d) to lead our Helpdesk & Support team, ensuring the highest standards of service and support for our users.
Duty
  • Lead and manage the Helpdesk & Support team of currently 7 employees across Switzerland with the ambition to extend globally to the 16 countries of operation 
  • Develop and implement strategies to improve helpdesk and support services, ensuring alignment with organizational goals. 
  • Implement an efficient support organisation according to ITIL standards 
  • Oversee the day-to-day operations of the helpdesk, ensuring timely and effective resolution of user issues. 
  • Monitor and analyze helpdesk performance metrics, identifying areas for improvement and implementing solutions. 
  • Ensure the security and integrity of helpdesk systems and data. 
  • Collaborate with other ICT teams to support the overall ICT strategy and initiatives, such as overarching ITIL processes and IT service management 
  • Provide training and development opportunities for team members to enhance their skills and knowledge.
Requirement
  • Proven experience in a leadership role within an ICT helpdesk or support environment. 
  • Strong strategic planning and operational management skills. 
  • Proven leadership experience 
  • Excellent problem-solving and decision-making abilities. 
  • Exceptional communication and interpersonal skills. 
  • Ability to work effectively in a dynamic and fast-paced environment. 
  • Relevant certifications (e.g., ITIL, CompTIA A+) are a plus.
Your place of work will be Lucerne. 
Starting date: 01.02.2025 or by agreement

Caritas Switzerland is a leading aid organization in the field of development cooperation and humanitarian aid. Our ultimate aim is poverty alleviation. Our International Cooperation programmes focus on income generation, global warming and migration. We are active in some 20 countries. Over the coming years, Caritas Switzerland wants to expand its commitment to disadvantaged people. Join us with a commitment to help us bring about a more caring society, as Teamleader ICT Helpdesk & Support.

For further information please contact Mr Jürgen Enderle, CIO, via email jenderle@caritas.ch.

Thank you for your interest. We look forward to receiving your job application by 10.01.2025 latest through our web portal.

Caritas Switzerland, Adligenswilerstrasse 15, 6002 Lucerne
www.caritas.ch
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